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More branches are now re-open for service!


More branches are now open!

01.06.20

As of Monday 1st June, 17 of our branches are now open and offering a limited, closed-door service to our customers across the UK and Ireland.

We have worked hard to build the business back up to reopening fully following our temporary closure, whilst keeping the safety of our customers and staff as our top priority. We have implemented PPE equipment in all of our branches and provided protective screens for all of our counters.

Browsing is still not available in our stores, but we are hoping to open fully soon and will keep providing updates.

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UPDATE!

Following the first phase of our initial reopening, we are pleased to announce that from Monday 4th May, we now have a total of 8 branches open across the UK and Ireland to offer our customers a limited, closed-door service.

We have continued to implement new safety measures in all of our reopening branches, in order to protect the safety of our staff, of our customers and the local community.

If you are lucky enough to be located near one of our open branches, we can arrange for your order to be collected from the branch – Just get in touch with us to arrange! However, you are not permitted to browse round the store.

Branches open and operating under new safety measures:

• Bolton - 01204 397999
• Dublin - 00 353 1 8081300
• Glasgow – 0141 9563055
• Ipswich - 01473 749922
• Leeds – 0113 270 7444
• Limerick – 00 353 61 225700
• Northampton - 01604 875126
• Gatwick - 01293 526300

As well as our 8 branches our Central Sales team in Bolton are also available - 0800 720720

If you are not located near one of our open branches, we are still processing orders over the phone, by email and through the website for delivery. We will continue to follow and adhere to Government advice over the coming weeks, and we will keep providing regular updates

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COVID-19 Update: We are re-opening from Monday 20th April 2020

After reviewing the initial guidance from the Government and to safe guard our staff and customers, we took the decision to temporarily close our business on Thursday 26th March.  We felt at the time this was the best decision to ensure our staff and customers safety and enable us to review Government guidance on how to operate safely.

Following further reviews of the guidance provided by the Government and as a company working in and supporting the manufacturing industry; we have taken the decision to begin a phased reopening process, where we will offer a limited, “closed door” service for our customers from Monday 20th April.

As with all businesses the safety of our staff, customers and the local community continues to be a priority.  Therefore, over the last few weeks we have been working though the Government safety procedure guidelines (link below) in order to put into place new safety measures throughout our business for when we do reopen.

Safety for Everyone

In order to protect both our staff and customers we will be putting the following measures in place:

  • Orders – We would ask our customers to make every effort to place orders online, on the phone or by email to either one of the open depots (see our website for details) or the Central Sales Team in Bolton
  • Delivery - Following the receipt of an order, the orders will either be despatched or made available for collection only.  Our branches will not be open for general browsing with the exception of the outside trailer area where only 2 customers at a time will be permitted whilst observing the advised 2 metre social distancing rules.
  • PPE – Personal Protective Equipment -we have taken every precaution to ensure the safety of both our staff and customers and on entry to the branches you will notice the staff have now been equipped with additional protective clothing items.  These are not only to protect the staff but our customers too.
  • Protective Screen – We have installed a protective screen at the sales counters, where customers will pay and collect their orders.
  • Social Distancing – Customers will be requested to pick up orders at specific times to reduce the number of people in the branches at any one time, but if there are other customers onsite picking up orders too, please ensure you are 2 metres apart. Markers will be placed on the floor to highlight this distance.

 

As mentioned in the short term we will be processing orders over the phone, by email or via the website for either delivery or click and collect. In an emergency we will be able to deal with direct requests at the open branches that have not been pre-ordered, but we would ask our customers to make this an exception and there may be a waiting time.

In addition to the central sales team we will be initially opening the following branches only:

  • Glasgow – 0141 9563055
  • Leeds – 0113 270 7444
  • Northampton – 01604 875126
  • Gatwick – 01293 526300
  • Dublin – 00 353 1 8081300
  • Central Sales team in Bolton - 0800 720720

We will continue to listen to and adhere to the Government guidelines and advise and act accordingly. We will update our customers on any changes to this service by email, but also please keep an eye on our social media platforms for any updates too.

We would also like to thank you for your continued support in this time of uncertainty.

Kind regards

The Indespension Team

 

Links:

Government Guidelines for Staff and Customer safety:

List of Businesses that are permitted to operate: