Testimonials

Since it all began in 1968 Indespension has continued to grow. There's a very simple reason for this - quality, UK-manufactured products and fantastic customer service!

Whether you need an urgent part for that important holiday, can't find or identify a part, have a trailer in need of repair, or just want advice on towing regulations, you can be sure that Indespension will be there for you.

You don't have to take our word for it. Have a look at what our customers say about our service!


TESTIMONIAL 1

Dear Sir

I would just like to bring to your attention the service that I have received from one of your outlets.

I have had a few Indespension trailers from you over the last couple of years and two off you within the last 18 months. My latest purchase was an RC10 for my new Orkney Pilot house and after my first launch and whilst I was cleaning the trailer off I noticed that the starboard side bearing saver was missing, now I don't believe that this had fallen off but rather stolen which is frustrating and upsetting.

Anyway I phoned Indespension at Manchester Road Bolton and explained the situation to them; Craig, Peter and Steve were fantastic and arranged for me to pick up a replacement bearing saver from the factory so that I would not be without my boat for the weekend.

The standard of customer service from this store is excellent and these staff members will only make the business better. I will be telling my friends of the good service that I received just as I would have told them if I had received poor service.

Well done to all the staff at Manchester Rd.

Regards, Ian Kennedy

TESTIMONIAL 2

Dear All,

I just wanted to say thank you. From the very speedy reply to my initial internet enquiry, discussing my requirements with the branch and ultimately the excellent fitting and service received this afternoon at your Cardiff branch.
It's all too easy today to complain about lack of value and no customer service, but my faith has been restored! I have had a tow bar fitted and purchased a suitable bike rack.
The entire process was incredibly quick and very reasonable price indeed, considerably cheaper, I might add, to the numerous quotes previously obtained from other suppliers.
To be honest I was giving up on the entire idea until your email reply confirmed an affordable price.
Not only that, without asking, they kindly tested the light board I had purchased elsewhere (apologies!) to ensure the entire package worked.
So thank you again to the team at Cardiff. I now look forward to stress free cycling!

Best regards, Lydia Camilleri

TESTIMONIAL 3

Dear Sir,

I write to express my sincere thanks to your employees for there excellent service.
Having damaged an axle on my brain James trailer I was under pressure to get a repair done quickly to be able to make a pre booked ferry crossing to France. If I failed to complete the repair it meant loosing the crossing and the payment made for the journey.
Having been badly let down by ******** who were totally unsympathetic and unhelpful, I contacted indespension direct. The contrast in customer service could not have been more helpful.
The damage meant that the new axle had to be fabricated and Neil recognised the urgency and dealt with the matter in an outstanding manner. This sort of service in British companies is rare nowadays. I am sure that the production staff must have also played a big role in getting the fabrication done quickly.
Many people are quick to complain but a few to recognise outstanding customer service and care.
I would be grateful if you could pass on my thanks to all concerned. The axel arrived as promised and is now fitted and the trailer is back on the road.

Regards, David Pearce MD. The Prints of Wales


TESTIMONIAL 4

Good morning I contacted you recently asking who I was best to talk to about ordering a JS06 Vario trailer & having it supplied to me in Jersey.
You suggested that Ben Jones was helpfull at your Southampton branch. After dealing with him last week I have to say that I couldn't agree more!
Nothing was too much trouble for him, he even personally delivered the trailer to Portsmouth for me at no extra cost, (last Thursday in time for the shippers to deliver to me the next day.) 

Just wanted to let you know Ben is a credit to your company & I am very pleased with the trailer.

Warwick Newton, Bel Royal Motors Ltd

TESTIMONIAL 5

"Hello Tony,
I hope this email finds you well. I picked the trailer up on Tuesday and Lea came down to the ferry to meet me.
I must say I am staggered by the quality of the trailer, and no words can describe how happy I am to have it. It looks great, very well built and tows like a dream!
Tony I can only say that on the quality of the trailer, your 5 star service, along with your Southampton branch, everything happened just like you said it would. Why can't more people run there business like Indespension.
You receive full marks on every count 10/10.
I can only say that I will never own an Ifor Williams again, and when we need to renew we will definitely come to you. I will recommend Indespension to everyone I meet."
Very best wishes."

Kevin

TESTIMONIAL 6

"This is just a quick email to say thank you very much to the staff in Mallusk, Belfast, for getting me two Indespension units at such short notice! I appreciate the work and effort the staff put into getting them shipped over here to Northern Ireland on time for me. If this had not been a success it would have been a big disappointment for 40 children going to Cork on their holidays. First class job! Many thanks."

Herbie Maclaine

(First Antrim Presbyterian Church Youth Club)


TESTIMONIAL 7

"I would just like to say how good the support from the people at Indespension has been. I don't actually own the Indespension trailer I use, I only borrow it. The trailer itself is nearly 15 years old and still going strong. I had some queries about the build date, tyre pressures, and detailed questions about the braking system. Each time my query was answered quickly and in detail. Today I have received even more useful information I requested from you through the post. I can whole-heartedly recommend what a good after sales service Indespension provide. "

Andy Townsend

TESTIMONIAL 8

"This is just a short note to your Chairman to extol the virtues and hard work of the personnel in your Taffs Well branch. I would like to thank them for all their help when we recently broke down overnight with a twinned wheeled boat trailer. Everyone rallied round to help us get back on the road very quickly indeed to catch the ferry in Harwich. Congratulations to all your staff."

Graham Sambrook

Testimonial 9

"I visited your premises a couple of weeks ago to look at a Daxara trailer, and just wanted to put in writing my thanks for your honest advice. The first gentleman I saw was very helpful, letting me line up a similar trailer behind my car and taking time to discuss things in a relaxed manner. When a specific technical question arose, rather than flannelling he referred me to a senior colleague, who was entirely straight about the benefits but also limitations of that particular model. The experience was refreshing in an age when many businesses do not have such a candid approach."

Simon Bailey


TESTIMONIAL 10

"Morning Matt,

The trailer has been SUPERB over the course of summer and has really added to our business by way of making our airport transfers much easier to manage logistically.

Plenty of our guests have actually commented on the quality and looks of the trailer with many thinking it was custom sized for the bike boxes because the fit is so good."

Rob (Colconquerors)

TESTIMONIAL 11

"Good Morning,

I came into the store with my honda crv this morning to have my electrics looked at because they were faulty. As their workshop man was busy the young lad on the counter came out to have a look and found my socket needed replacing so he made me a coffee and got straight on it. As i'm going on holiday tomorrow this was just perfect! I will 100% be returning in the FUTURE because this is some of the best service i have had in a long time."

Mr. Scarth

TESTIMONIAL 12

Good evening,

I am sending this email to place on record how impressed I have been with the staff and service at you Swansea branch.

I made an email enquiry for a quote for tow bar supply and fitting in September. I had a next day reply from the branch with a price. I sought alternative quotes and when it became clear that no one could match your price I contacted the Swansea branch to arrange fitting. I spoke to Dave on Monday afternoon and the job was arranged for today (19th October).

I left my pick up at 09:00 having been very politely welcomed by Dave. Within a few hours I was contacted to say the work was complete and on collecting my vehicle, Dave thoroughly explained the work carried out, where the fuses and relevant paperwork were located.

The courteousness, professionalism and enthusiasm shown by the staff at Swansea is way beyond what I expected. The standard of the fitting is better than factory fitted. I have no hesitation in recommending your company to friends and family.

Ian Roderick (very happy customer)

TESTIMONIAL 13

Hi.

As people are very quick to criticise now a days, I thought I would tell you how fantastic your Lancaster team are, Graham, Andy and Paul. We purchased a TAV 1 trailer and tow bar , and they were very helpful from the beginning. We called to enquire and they were able to have the trailer there by the following day, which we thought was great. When we came in to view the trailer they were very very helpful. They also guided us to the correct towbar, as I did not want any cuts in my bumper and they were able to find the right one for me and provide a price immediately. They then booked me in. Andy also offered for me to drop my car of with him at his home, as my working hours did not allow me to get to Lancaster before you closed. This was fantastic service. When we came to collect the trailer, yet again it was great service and it was all ready to go. Unfortunately once we got home, the trailer was leaking. We contacted Andy who spoke to Paul and there was no issues and they came to collect the trailer on the Monday as this was Saturday afternoon. They were then able to get us a replacement brand new trailer. Nothing was a problem for them and they went above and beyond for us. They did offer to drop the trailer back off for us but we wanted to collect it. We collected the new trailer this morning, and same again fantastic service. Overall your Lancaster team are a credit to your company and I would like to thank them for a fantastic service.

Robert Carless.