Frequently ask questions

1. Can I tow a trailer on any licence?

Holders of a provisional licence are strictly prohibited from towing any trailer.
Drivers who passed their car test before 1st January 1997, should have entitlement B+E C1+E as listed on point 9 of the driving licence, this entitles you to drive vehicles with a G.V.W. up to 7500Kg and tow any trailer provided the combined G.V.W. of the towing vehicle and trailer is less than 8250Kg.

Drivers who passed car test after 1st January 1997, can drive a vehicle with a G.V.W. of 3500Kg with less than 8 seats.
They can also tow any trailer with G.V.W. of up to 750Kg provided:
-The G.V.W. of the towing vehicle is 2 x the G.V.W of the trailer
-The combined G.V.W. of the towing vehicle and trailer is under 3500Kg

If you passed your driving test after 1st January 1997 you will have to take an additional test to tow a trailer in excess of G.V.W. of 750KG

2. Do I have Alko or Knott Brakes?

There are two commonly used brake back plates, Alko & Knott. Even though both operations are similar, each type requires different settings. There are two common ways to differentiate between the two brakes. The first way would be to check the compensator, an Alko compensator has a swage end which fits on the Bowden cable, and a Knott compensator has locknuts. Another way to identify your brakes would be the way that you adjust them, Alko brakes has a star wheel on the backplate which needs adjusting by screwdriver, where as the Knott backplate has an adjuster nut for spanner adjustment. 

If your brake system is Alko click here for instructions on how to set your brakes.

If your brake system is Knott click here for instructions on how to set your brakes.

If you need further information please call 01204 478 591 for further advice.

3. Which is the best way to protect my trailer?

There are a number of different ways to protect your trailer, all of which are cost effective and can potentially save you from losing thousands of pounds in investment. On the website we have a range of security products available and we are also a dealer for Tough Tracker tracking units, please just call us for details on this service.

4. Do you have depots abroad?

We don't have depots abroad but we do have a collection of dealers in various countries, a full list can me seen here.

5. What are the opening times of the branches?

Please use our store locator here, where you can find details on the opening times for all of our branches.

6. Where is my nearest depot?

We have depots and stockist all around the country, if you click here you will be able to see a map of them all.

7. Do you hire trailers?

Yes click here to see our whole fleet.

8. I need a new trailer, can I exchange my old trailer?

Yes at our depots they will part exchange most trailers at their own discretion.

9. Can I transport passengers in my caravan?

Transporting passengers in any trailer or caravan is strictly prohibited!

10. Will I be insured to tow a trailer?

Generally most vehicle insurance policies cover third party liabilities when towing a trailer or caravan. We would always recommend additional cover is arranged for theft and contents. Most companies who have trailers hold the driver responsible for the trailer value.

11. Will my road tax be increased if i start towing trailers?

No additional road fund licence is required for motor cars or light commercial vehicles towing trailers.

12. What does my suspension unit 10 year guarantee cover?

The guarantee covers against material defects or workmanship up to 10 years. It does not cover damage as a result of overloading or user abuse or error.

Units returned under a guarantee claim must be returned to an Indespension branch. They will return it to our manufacturing facility for inspection and their decision will be final.

Statutory Rights are unaffected.